Return & Refund Policy
Effective Date: _______
Website: _ www.buydots.in____
At _DOTS Collections______ , we value your trust and aim to deliver high-quality products and a smooth shopping experience. Please read this Return & Refund Policy carefully before placing an order.
No Returns
We do not accept returns once a product has been sold and delivered.
Customers are requested to review product details, images, pricing, and descriptions carefully before confirming their purchase.
Refunds for Damaged or Defective Items
Refunds are applicable only under the following conditions:
• The product received is damaged, broken, or defective at the time of delivery
• The issue must be reported within _24______ hours/days of receiving the order
Unboxing Video Requirement
A clear and continuous unboxing (opening) video may be required to claim a refund.
The video must clearly show:
• The sealed package from all sides before opening
• The complete unboxing process without cuts or edits
• The damaged or defective product clearly visible
Refund requests without the required proof may not be accepted.
Refund Process
If your refund request is approved:
• The refund will be processed to the original payment method only
• No cash refunds will be provided
Refund processing time may take ___7____ business days depending on the bank or payment provider.
Items Not Eligible for Refund
Refunds will not be issued in the following cases:
• Required proof (such as unboxing video or images) is missing, incomplete, or unclear
• The product is not damaged or defective
• Damage caused after delivery due to customer handling
• Incorrect product ordered by the customer
• Minor variations in color, finish, or design due to lighting or screen differences
• Refund request raised after the allowed timeframe
Cash on Delivery (COD)
Cash on Delivery (COD): ____No COD___
Order Cancellation
Orders once confirmed are ______not_ cancellable.
For urgent concerns or cancellation requests (if applicable), please contact:
Email: _dotscollections@gmail.com______
Platform Disclosure
This website has been built using Storepecker, an eCommerce website builder that helps businesses create and manage online stores with ease.
Learn more at:
https://storepecker.com/Contact Us
Business Name: _______DOTS Collections
Email: _dotscollections2016@gmail.com______
Phone: ___9567979372
____
Address: __DOTS Collections,Ananthapuri Tower ,Killipalam,Trivandrum,kerala695036_____